Legal

Privacy Policy

How Twastia.io collects, uses and protects your personal information.

Last updated: October 13, 2026

This Privacy Policy explains how Twastia.io (“we”, “us” or “our”) collects, uses and protects personal data when you visit https://twastiaios.com or contact us about our digital marketing and web design services. Please read it together with our Cookie Policy.

Who We Are

Twastia.io is a digital marketing and web design agency. We help businesses grow their online visibility through SEO, Google Ads management, content marketing, branding and web design.

For personal data collected through this website, we act as the data controller. This means we decide why and how that data is used.

Information We Collect

We aim to collect only the information we need to answer inquiries, run our website and deliver our services.

Information You Give Us

When you use the contact form on our website, we ask for:

  • Your name
  • Your email address
  • Your website URL
  • The service you are interested in
  • Your message and any details you choose to share

Please do not include sensitive information, such as passwords, payment details or health information, in the form. If we need access to your accounts to deliver a service, we will agree on a secure way to share it.

If our blog accepts comments and you leave one, WordPress stores your name, email, website and comment, plus your IP address and browser details for spam checks. The Gravatar service may receive a hashed version of your email to show a profile picture.

Information Collected Automatically

Like most websites, our web server keeps standard log files. These logs may record:

  • Your IP address
  • Your browser type, device type and operating system
  • The pages you request, with the date and time
  • The website that referred you to us
  • Technical errors and security-related events

Our website also uses cookies and similar technologies. Our Cookie Policy explains which cookies may be set and how you can control them.

Analytics and Advertising Data

We may use analytics and advertising tools, such as Google Analytics and Google Ads conversion tracking, to understand how people find and use our website. If we do, these tools may collect:

  • Pages viewed, time on site and how you arrived, such as from a search engine or an ad
  • Your device, browser and approximate location, such as your country or city
  • Whether a visit led to an action, such as sending the contact form

Where the law requires it, we will only use these tools after you give consent, for example through a cookie banner.

How We Use Your Information

We use personal data to:

  • Reply to your message and discuss your project or free audit request
  • Prepare proposals and deliver the services you ask for
  • Operate, secure and maintain our website, including blocking spam and abuse
  • Understand how our website performs and improve its content and design
  • Measure the results of our own advertising, if we run campaigns
  • Keep records and meet our legal, tax and accounting obligations

We do not use your personal data for automated decisions that have legal or similarly significant effects on you.

Legal Bases for Processing

If you are in the European Economic Area, the United Kingdom or another region with similar laws, we rely on these legal bases:

  • Consent: for non-essential cookies and any analytics or advertising tools that require it. You can withdraw consent at any time.
  • Contract: to respond to your requests and provide the services we agree on.
  • Legitimate interests: to answer inquiries, protect our website and improve our services in ways you would reasonably expect.
  • Legal obligation: to keep business records and meet legal requirements.

The Technology Behind Our Website

Our website runs on WordPress and is built with Elementor. We use Rank Math SEO to manage search settings, such as page titles, descriptions and sitemaps, and LiteSpeed Cache to help pages load quickly.

These tools may process limited technical data, such as cookies and log entries. Contact form submissions may be stored in our website database and forwarded to our email inbox so we can reply.

How We Share Information

We do not sell or rent your personal data. We share it only when needed, with:

  • Service providers that help us run our business, such as hosting, email, security and performance services
  • Analytics and advertising providers, such as Google, if we use their tools on our website
  • Professional advisers, such as accountants or lawyers, when reasonably necessary
  • Authorities or other parties, when the law requires it or to protect our rights, users or the public
  • A new owner, if Twastia.io is involved in a merger, sale or restructuring

We expect our service providers to protect your data and use it only to provide their services to us. Google processes data from its tools under its own policies, and you can learn how Google uses information from sites that use its services.

Client Data We Handle During Projects

When Twastia.io works on a client’s website, analytics or ad accounts, we may see data about that client’s own customers. We use it only to deliver the agreed services, follow the client’s instructions and keep it confidential, as set out in our service agreement.

International Data Transfers

Our service providers may process data in countries other than yours, which may have different data protection laws. Where the law requires it, we use appropriate safeguards, such as standard contractual clauses, to protect transferred data.

How Long We Keep Your Data

We keep personal data only for as long as we need it for the purposes in this policy. For example:

  • Contact form messages are kept while we discuss your inquiry and for a reasonable time afterward, in case you get in touch again
  • Client records are kept for as long as needed to meet legal, tax and accounting duties
  • Server logs and analytics data are kept for limited periods set in our hosting and analytics settings

When we no longer need personal data, we delete or anonymize it.

How We Protect Your Data

At Twastia.io, we use reasonable technical and organizational measures to protect personal data, such as encrypted HTTPS connections, restricted admin access, strong passwords and regular software updates.

No website can be completely secure. If you believe your interaction with us is no longer safe, please contact us right away.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access your personal data and receive a copy
  • Correct inaccurate or incomplete data
  • Ask us to delete your data
  • Restrict or object to certain processing, including direct marketing
  • Receive your data in a portable format
  • Withdraw consent at any time
  • Complain to your local data protection authority

To make a request, send us a message through our Contact page and mention “privacy request”. We may need to confirm your identity and will respond within the time required by applicable law. We will never treat you unfairly for exercising your rights.

Additional Information for US Residents

Some US states, such as California, give residents rights to know, access, correct and delete personal data and to opt out of targeted advertising. We do not sell personal data. If we use advertising cookies, you can opt out through your cookie choices or browser settings.

Because there is no common standard for “Do Not Track” browser signals, our website may not respond to them. You can still control cookies as described in our Cookie Policy.

Marketing Emails

We only send marketing emails if you ask for them or if the law allows it. Each one will include a simple way to unsubscribe, and you can also opt out by contacting us.

Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, please contact us and we will delete it.

Third-Party Websites and Embedded Content

Our website may link to other websites and social media pages, and some pages may include embedded content, such as videos or maps. These third parties may collect data under their own privacy policies, which we do not control.

Please review their policies before sharing personal data with them. Our Disclaimer explains more about external links.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, tools or legal duties change. The “Last updated” date above shows the current version, and we will make reasonable efforts to highlight significant changes.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please reach Twastia.io through our Contact page. You can also review our Terms and Conditions, Disclaimer and Cookie Policy.